Software & System Maintenance

With your DataMiner Maintenance Contract you will have:

Helpdesk

unlimited telephone or email support at normal desk hours done by experienced and skilled Skyline DataMiner engineers.

On Site Support

if necessary DataMiner experts will come over to fix your problems or to advise you as response to your questions.

Remote Assistence

the DataMiner support engineers can give you remote support directly from our headquarters in Izegem by use of a dial-in connections, broadband, ISDN, VPN, ...

Maintenance Visits

At regular time periods, a Skyline Application Engineer will visit you to do some checkups of the system and to respond to any requests you may have.

Software Updates

in your maintenance contract you will get all the major and minor updates of the DataMiner software. With our intelligent update system this will be done in no time.