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BECOME OUR NEXT

[meticulous]
Technical Account Manager

manage exciting projects from A to Z

Nice to meet you!

Are you ready to leave your mark on the world? Because we are the global leading supplier of end-to-end open monitoring and orchestration software for ICT, media and broadband platforms. Basically, our software platform—called DataMiner—makes sure that you can order your products online, watch the latest episode of your favorite show, or call your friends whenever you need them.

We’re looking for a Technical Account Manager

As a Technical Account Manager, you are responsible for the technical implementation of all projects assigned to you. You are the primary contact for the user on all technical matters, and you function as an intermediary between the user and the different departments within Skyline.

SOME OF OUR USERS




DataMiner is deployed by 1500 companies in over 125 countries worldwide.

Let’s get down to business

A glimpse of.your [future]

Transparency is a key value here at Skyline. So let's forget about empty job titles or colorful descriptions for a moment and take a look at what you'd actually be doing here.

  • You will acquire and maintain detailed knowledge of all DataMiner features.
  • You will take ownership of the full technical implementation of your projects.
  • You will become your customer’s primary contact for all technical matters related to your projects.
  • You will have to fully understand all aspects related to the functional and technical specifications of your projects.
  • You will ensure sufficient documentation of all technical requests to other Skyline departments to guarantee the efficient implementation of all technical aspects of your project.
  • You will troubleshoot all technical issues that affect project delivery.
  • You will perform quality assurance from a functional perspective on all technical features in your projects.
  • You will create and maintain all required project documentation for acceptance, hand-over, and internal presentation procedures.
  • You will identify potential commercial opportunities and notify the appropriate Sales Manager.

What skills.do you require?

No doubt you know your way around code. But let's dig a bit deeper into the various technical skills you'll need to get started as a Technical Account Manager.

  • Profound knowledge of HFC broadband, IPTV, broadcast and satellite systems
  • Profound knowledge of TCP/IP (firewalls, routers, …), multithreading, web services, and .Net Remoting
  • Experience with HTML, XML, client-server systems and SNMP
  • Familiar with software programming
  • Strong affinity with MS Windows operating systems
  • Knowledge of MySQL and Apache Cassandra is an asset

Your [competencies]

You'll be working in a highly technical environment prone to constant change and evolution. On top of that, you'll have to collaborate with a great many (marvelous) people. All very exciting! But it also calls for a special kind of mind- and skillset.

  • You are a fast learner and adapt quickly to new situations.
  • You have a positive can-do attitude.
  • You are communicative and have effective interpersonal and organizational skills.
  • You think logically and always keep the client's needs in mind.
  • You have natural technical insight and are passionate about the benefits of software technology.
  • You can work independently and prioritize tasks.
  • You have good verbal and written communication skills in English.
  • You have a bachelor’s, master’s or doctorate degree in ICT, Software and/or Telecom.


WHAT

Technical Account Manager

LEVEL

all levels

WORK FROM

belgium

COMMITMENT

fulltime

OUR BENEFITS

What's in.it [for you]



Well-being & health


Your healthy & happiness are our number one priority. From ergonomic office spaces to prime health insurance plans, we’ve got you covered.



More than an office


Our Izegem-based office has it all: ergonomic offices, a gym and outdoor running track, a cool game room, a cozy break room, and a huge parking lot.



Money & benefits


We offer financial peace of mind through competitive compensation and benefits like a company car/bike, meal vouchers, a laptop, a mobile phone plan, etc.



Personal growth


Your future is really important to us. That’s why we support your personal development with continuous training & growth opportunities.



Flexibility & balance


You get the flexibility to work when & where you want. Or take time off when you need it. Because who knows you better than … you?



Close-knit community


We’ve got your back. You can always count on your fellow Skyliners for a helping hand, a good talk, and amazingly fun team events.

The company: Skyline Communications


SKYLINE

the.people

Our Skyline family is built up of more than 350 amazing, unique and creative people. They work from all over the world, but we have workspaces in Belgium, Portugal, Singapore and the US. Those offices are where we spend time together, eat together, talk together, and inspire each other. Work can happen anywhere, collaboration happens there.

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The product: DataMiner


DATAMINER

the [product]

Our flagship DataMiner software is changing the way that ICT, media and broadband companies worldwide handle their day-to-day operations. More than 1000 companies in over 125 countries rely on DataMiner to keep their users connected, no matter where they are.

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