As the global broadcast, media and service provider industry is going through fundamental transformations, the complexity of operational systems is quickly growing beyond the point of human comprehension. Add to this certain ongoing evolutions, such as the increased dynamics of new operational systems, the proliferation and elasticity of services running across them, and the ever-increasing competitive pressure of the market, and it becomes more than clear that the management of the underlying technology infrastructure will require innovative new paradigms to effectively tackle the challenges that lie ahead. As in many other industries, the answer lies in sophisticated artificial intelligence software.
“What sounded like mere imagination before is now quickly evolving towards a very tangible reality. Based on intensive fundamental in-house research by a dedicated team of talented subject matter experts for several years, DataMiner is now emerging as an intelligent proactive end-to-end network management platform that applies cutting-edge AI technology to shape an entirely new operation experience,” commented Bert Vandenberghe, CTO at Skyline Communications. “Of course, DataMiner was already in a very strong position to begin with, as it has the unique and indispensable data acquisition foundation to make this happen. It is the only platform in the industry that truly provides end-to-end visibility down to every single metric right across any component in an entire operation, across any vendor, technology or domain boundaries. The numbers are simply unsurpassed: over 5000 integrations of hardware and software products from over 600 vendors, leveraging any protocol or API, both industry standard and vendor specific. Fine-grained, complete and clean data are absolute prerequisites, as without that you can’t even consider venturing into the AI era. But even then, the challenges are daunting, because DataMiner needs to be able to learn on the fly, as that vast amount of data flows into it around the clock, and it simultaneously has to be able to apply its knowledge and intelligence on the fly. After all, what we are delivering is real-time AI-powered assistance to operators of critical infrastructures, where time is of the essence. It’s all about getting ahead of the game with a complex operation and being truly proactive.”
“The DataMiner value proposition in this respect is absolutely unique. We refer to this new paradigm as DataMiner Augmented Operation, because that’s exactly what we deliver with this technology. Operators continue to use the same trusted environment and user interfaces, but the AI facilitates and assists wherever it can, to make sure the operators get the right information at the right time, so that they can get ahead of the game. Sometimes this can be in very subtle ways, without operators even being fully aware of it, but that’s exactly the beauty of it,” added Ben Vandenberghe CEO at Skyline Communications. “Today, this technology already delivers tremendous benefits for DataMiner-powered operations. We are cutting down significantly on the efforts required to configure and maintain the setup of the network management platform, as this is being replaced by fully autonomous learning capabilities. And at the same time, DataMiner delivers far more intelligent and actionable information than ever before. In the area of fault management, for example, this means no tedious configuration and maintenance of alarm thresholds at all, while at the same time there are fewer symptomatic alarms, fewer false positives, far more accurate and intelligent alarms and even genuinely proactive notifications that enable operators to intervene before real service-impacting incidents happen. DataMiner Augmented Operation allows operators to focus on actually managing the operation and preventing operational issues rather than having to resolve them.”
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