Your questions answered.

To help you learn more about DataMiner, our support services, and our partner program, we've compiled some frequently asked questions.

If you still cannot find an answer to your question, we also have a Q&A section on Dojo, our DataMiner Community. Just navigate through the nearly 4,000 questions asked or ask your burning question(s) around specific DataMiner features and capabilities, integrations with third-party products and the use of those etc, and our community will be happy to help!

DataMiner, that’s a monitoring solution, right?

Monitoring is part of the DataMiner function stack, yes. But DataMiner is so much more! Our software empowers you to make a complete, secure, and real-time digital twin of your entire operation and offers you a wide array of functions to monitor, control, automate and orchestrate all your technical and business-related workflows.

What are DataMiner's principal advantages?

DataMiner enables you to run your data-driven operations better, faster, and cheaper than with any other platform. How? Well, we’ve got a few tricks up our sleeves.

Who uses DataMiner?

DataMiner is primarily used by major T1 companies around the world in the media, broadband, ICT, and energy markets. But because of its modular architecture and high scalability, DataMiner is also widely deployed in smaller scaleups. (Looking for some actual names? Check out our reference list!)

Is DataMiner only for big operational ecosystems?

No! While our software is being actively used by some of the largest companies around the world, DataMiner’s modular architecture and extreme scalability make it a powerful tool for any ecosystem regardless of its size. You can make DataMiner as small or big as you need it to be, and continuously evolve it on the fly!

Is DataMiner future-proof?

Skyline Communications has a proven track record of 20+ years of stability, leadership, and expertise. On top of that, we have 350+ dedicated and experienced people working on one software product. And did you know that our company has a D&B rating of 4A1, the best possible risk rating!? I guess what we’re trying to say is: DataMiner is here to stay!

Is Dataminer the only product Skyline Communications offers?

Yes, DataMiner is the sole product we offer. We have 350+ DataMiner professionals working on our software platform night and day to ensure we can provide our users with a product of the highest quality.

Does DataMiner cover CAPEX or OPEX business models?

DataMiner covers it all! We offer different models for different needs or preferences. Get in touch  for more info. 

Is DataMiner a fixed solution?

No, DataMiner is a toolset. Our DataMiner software empowers you to create a complete, secure, consolidated digital twin of your entire operation, giving you real-time control over and visibility on all your data—be it business-related, technical, or operation.

But it’s completely up to you how you interact with your data. DataMiner offers a wide array of modular functions and capabilities to let you easily create data consumption UI’s, workflows, dashboards, apps, and so much more.

I have a question about a DataMiner-related topic!

Join our vibrant online community, DataMiner Dojo, which today is serving over 5000 professionals worldwide. Here you’ll find an wealth of information – ranging from videos to use cases – as well as a forum where you can ask your burning questions to DataMiner experts and enthusiasts, and get them answered in no time. Of course, you can also directly contact any of our account managers.


What are the standard support services?

In addition to the default Standard Limited Warranty, you can also enjoy the benefits of the DataMiner Support Services. These include:

  • All software updates and upgrades for core DataMiner software and connectors*.
  • Unlimited remote technical support during business hours.
  • Free-of-charge DataMiner Cloud Services essential package.

* More info about the connector update policy

What are the supported versions of DataMiner?

Skyline Communications supports up to 3 major versions at any time: the current Main Release and the 2 previous Main Releases. For instance, if the latest DataMiner version is 10.2.x, the versions 10.1.x and 10.0.x will still be supported via an active DataMiner Support Services Contract. Check out DataMiner Supported Life Cycle Policy for more information.

Does Skyline offer out-of-business-hours support?

Of course! Last-minute and planned work may require interventions outside of business hours. When subscribing to Support Services, users have the option to extend the service to out-of-business-hours support or to request this service ad hoc for such interventions.

Out-of-business-hours subscription

When a user subscribes to this service, Skyline will write up a detailed document describing the implemented system. This will equip the team working outside of business hours with the necessary information to best assist the user in case of planned or last-minute interventions.

The user then gets access to a dedicated 24/7 hotline and can get support over the phone 24 hours per day, 7 days a week.

Ad hoc out-of-business-hours services

These services don’t require any additional subscription cost. Instead, fees are charged for the on-demand use of these services.

Planned interventions are also available without an active out-of-business-hours subscription. However, it is not possible to guarantee response or corrective time for last-minute interventions.

  • Guaranteed service for last-minute interventions.
  • Reduced service fee for planned interventions.

Does Skyline offer DataMiner training and certification?

Yes. Because knowledge is power! Especially when it comes to DataMiner, which lets you create pretty much anything you can imagine with its unique features, capabilities, and conceptual architecture.

So to make it easy for you to get the maximum out of your investment, we offer the DataMiner Training and Certification Program, a complete modular professional training program for all stakeholders in your corporation.

Our training services consist of both paid and free courses. Have a look at the next question to learn more about the different courses!

You’ll also find that DataMiner Dojo, our online community, is brimming with free articles, videos and use cases to get you up to speed on the latest and greatest news in the ICT media and broadband industry.

What kind of training is available?

Our DataMiner training services include:

Free self-paced DataMiner training

Our main goal is to empower you and your teams to create data-driven operations better, faster and cheaper. Therefore, all official Skyline training material is available free of charge in the DataMiner Dojo Learning section. This includes:

  • DataMiner courses: Develop and improve your DataMiner skills and learn about a wide variety of topics.
  • Third-party courses: Boost your knowledge of topics related to the world of DataMiner.
  • Quizzes: Put your knowledge to the test with our various quizzes.
  • Books: Check out our reading recommendations.
Dedicated DataMiner training

All our training programs are available for free on DataMiner Dojo. However, you can also choose to benefit from additional professional services delivered by one of our experts to support the knowledge investments your company makes:

DataMiner Certification

The DataMiner Certification Program offers a broad range of certification services that enable people in all types of roles, ranging from entry-level to advanced knowledge, to get the maximum out of their DataMiner System.

Agile Awareness Training

As a part of our Digital Transformation solution, we also offer Agile Awareness Training for your staff.

Whether as a first introduction to Agile for some people or as a refresher course for others, our Agile Awareness Training will deliver a valuable return for you, even well beyond your projects with Skyline. After all, Agility is one of the keys to success in the new data-driven era.

How can I get DataMiner certified?

The DataMiner Certification Program offers a broad range of certification services that enable people in all types of roles, ranging from entry-level to advanced knowledge, to get the maximum out of their DataMiner System.

To acquire a certificate, you must successfully complete the associated certification program, which typically consists of a series of hands-on exercises, verbal and written examinations, and a thorough final evaluation.


What is an agile partnership?

One of the key objectives during the execution of any digital transformation project is the delivery of value. Our agile partnership ensures that value is delivered as early as possible and gradually increases throughout the execution process. Here are some of the reasons why we feel that an agile partnership is crucial:

  • The process of delivering value already starts during the inception of the project, instead of only during execution. 
  • Value delivery can be considered at various levels, starting from the top-level overall project down to more detailed activities. It is a general mindset that must be applied throughout.
  • Value should be defined as an outcome or a result, not a feature or capability.
  • Value goes beyond features or capabilities and for example also includes adoption of those features and capabilities.

What are the key principles of an agile partnership?

We always aim to create an agile partnership with our users to ensure that value is delivered from the very start. Below are some of the principles determining this agile partnership:

Together, the customer/users and Skyline Communications create a Project Squad with only one clearly defined goal.

The customer/users and Skyline Communications fully embrace the Agile Partnership, based on the general agile principles, which especially value collaboration, responding to change, working software, and individuals & interactions.

The customer/users and Skyline Communications define clear roles for everybody in the Project Squad, including who decides: product owner, stakeholders, business representative.

The customer/users and Skyline Communications fully acknowledge the challenges ahead and will work to mitigate those: change management, responsibility to balance time budgets, etc.

The customer/users and Skyline Communications fully embrace the key methodologies and principles required to be successful: transparency, weighing value vs. effort, early demonstrators, the value of retrospect, stakeholder involvement, etc.

The customer/users and Skyline Communications leverage tools and technology to stay focused on the execution: Project Collaboration, DataMiner Cloud Platform, Microsoft 365, Teams, QA automation, deployment automation, etc.

Which deployment methodologies does Skyline offer?

Our preferred deployment methodology is the “agile scope-based” methodology. We believe this methodology is to be preferred over other deployment methods, such as "turnkey" (waterfall) or "agile time & materials".

This overview indicates the most important topics of the "agile scope-based" deployment: principles, phases, and a high-level overview.

Does Skyline provide agile training programs?

Yes! As a part of our Digital Transformation solution, we also offer Agile Awareness Training for your staff.

For this, we have partnered with widely acclaimed industry experts to make sure that everybody involved in the deployment of a DataMiner project is fully empowered and optimally prepared to make it a success. You can sit back, and we will take care of everything. This way, you can focus your time and energy on what goes to the heart of your goals with our joint project.

Whether as a first introduction to Agile for some people or as a refresher course for others, our Agile Awareness Training will deliver a valuable return for you, even well beyond your projects with Skyline. After all, Agility is one of the keys to success in the new data-driven era.


Does Skyline Communications have a partner program?

Yes, we have a fully worked-out Partner Program with hundreds of active and certified business partners providing you with top-notch solutions. For more information visit the DataMiner Partner Program section on our community website. Or get in touch with our Partnership Team and let's get acquainted.

I want to become a Technology Partner

Awesome! Get in touch with our Technology Partnership Team and let's get acquainted.

I want to become a Strategic Partner

Right on! As a consultant/broker, reseller, system integrator or DataMiner solutions provider you will find tangible benefits to succeed with DataMiner and guaranteed value covering your business development work. Discover all benefits of our Partner Program and the different roles you can play or simply contact our team.

I have a question about a DataMiner-related topic!

Join our vibrant online community, DataMiner Dojo, which today is serving over 5000 professionals worldwide. Here you’ll find an wealth of information – ranging from videos to use cases – as well as a forum where you can ask your burning questions to DataMiner experts and enthusiasts, and get them answered in no time. Of course, you can also directly contact any of our account managers.